Help Center

HOW DO I EXCHANGE OR CANCEL MY ORDER:

• Due to our incredibly high volume of orders, we are not able to process returns, exchanges, cancel orders, or process refunds. Any rare exceptions will be to the discretion of our leadership team. Please be sure to consult the size chart on the item BEFORE checking out.  Please refer to our Refund 

• In the case of an exception, all exchanges will be subject to a $15 processing fee paid via PayPal (info@afrounicorns.com).

• Any requests for an exception must be made within 3 business days of receiving your item(s). Once again, exceptions are not guaranteed and are to the discretion of our leadership team.

HOW CAN I TRACK MY ORDER:

• Once your order has been fulfilled a tracking number will be emailed to the email address you provided. Please be sure to provide us your best email and don’t forget to check your spam and junk folders. As a reminder, items may take up to 2-4 weeks to arrive as stated at the top of our website and in the confirmation email. 
  

I PLACED AN ORDER BUT I NEVER RECEIVED A CONFRIMATION EMAIL:

• If you do not receive an email from Afro Unicorn within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

• If you are still unable to locate the confirmation email for your order, please email @info@afrounicorns.com

I ONLY RECEIVED PARTIAL ORDER. WHERE IS THE REST OF MY ORDER:

• Don’t worry!
• In order to get your items to you as quickly as possible, we went on and shipped what we had on hand at the warehouse, there was a form in your package stating there are more items not included. We receive shipments regularly and will fulfilling the rest of your order soon. We’ll be sure to send you the other tracking number as soon as possible! 

I PLACED AN ORDER BUT I HAVEN'T SEEN ANY MOVEMENT FROM AFRO UNICORN, WHAT'S GOING ON?

• Your order has not shipped yet. As soon as it does we will be sure to send tracking. As a reminder, all orders may take up to 2-4 weeks as stated at the top of our website. If we have the garment in stock it will ship the same day!
  

WHY WAS MY ORDER CANCELED.?

• There are several reasons why your order may have been cancelled:

• The item(s) sold out.
• There is a delay in replenishment for your item(s).
• We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

• If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

• Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be issued via store credit. Store credit issued refunds can take up to 1-2 business days to clear and refunds to bank accounts can take up to 2-3 weeks depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

DO YOU HAVE A SIZE GUIDE?:

• Yes!!! Just scroll down the description of each item to see size chart.

DO YOU OFFER PLUS SIZES?:

• Yes!!! https://afrounicorns.com/collections/plus-size

HOW DO I WASH MY PRODUCT?:

• We recommend that you wash your shirts and hoodies inside out. 

HOW DO I KNOW IF MY ITEM HAS SHIPPED AND IS ON ITS WAY?

• When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. 

• Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

DO YOU SHIP INTERNATIONALLY:

• Afro Unicorn  is proud to service our Afro Unicorns from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency converter located at the bottom of our website to change currency on the site. The site will default to US Dollars on the checkout page. 

• In some instances, delivery may be delayed depending on your country's customs. Afro Unicorn and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as SBC does not cover additional customs fee charges. Afro Unicorn is not responsible for applicable customs fees, import duties, taxes, or any other charges.

DO YOU REFUND SHIPPING FEES:

• Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:

• 1) Contact our Customer Care team via the email at info@afrounicorns.com

• 2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

• Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

WHAT DO I DO IF MY PACKAGE NEVER ARRIVES:

• If you have received a tracking number and the package has been in transit but it does not come to you at the estimated date please contact the postal service and file a claim for your package.