FAQ

PRODUCTION/SHIPPING  

**DUE TO COVID-19 PRODUCTION IS NOW RUNNING 7-14 BUSINESS DAYS. ONCE THE ITEM SHIPS YOU WILL RECEIVE YOUR TRACKING NUMBER IF YOU SUPPLIED YOUR EMAIL ADDRESS.

 

Once your order has been printed, it will be shipped with online tracking, and text/email notifications.

 

RETURN & EXCHANGE POLICY

No returns or exchanges allowed, except for if flaws in workmanship are found (as long as the items have not been worn or used).

In the event that there are workmanship flaws with any item you purchase, we accept returns on only clothing items, unworn and intact. Please contact us at info@afrounicorns.com to approve an exchange. We reserve the right to deny refund to sender without prior return approval. Only unworn items will be accepted for returns/exchange within 7 days of when the item was delivered to you.

***DUE TO COVID-19 WE ARE UNABLE TO ACCEPT ANY OPEN ITEMS OF CLOTHING.


To complete your return, we will need a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
**Any item that is returned more than 30 days after delivery.**

Refunds (if applicable)
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take a few days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@afrounicorns.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Contact Us via email: info@afrounicorns.com or by phone 562-758-8899 (8am-6pm PST)